Refund policy
At The Crown Brilliance, we want you to be satisfied with your purchase. Each jewelry item is carefully inspected before shipment. If your order arrives damaged, defective, incorrect, or does not meet the conditions described below, please contact us for assistance.
1. Return Period
We accept eligible return requests within 30 days of the date your order is delivered.
To qualify for a return, the item must:
- Be in its original condition.
- Be unworn and unused.
- Not have been altered, resized, engraved, repaired, or modified by a third party.
- Include the original packaging and accompanying documentation.
- Include proof of purchase.
Return requests submitted after the 30-day period may not be accepted.
2. Eligible Reasons for Return
Returns may be accepted when:
- The item arrives damaged.
- The item has a manufacturing defect.
- You received the wrong item.
- The item is materially different from the product ordered due to an error on our part.
Please contact us as soon as possible after receiving your order if you believe there is an issue.
For damaged, defective, or incorrect items, please provide clear photographs and/or videos showing the issue so that we can evaluate the claim.
3. Returns for Personal Preference
We do not accept returns or exchanges solely because of personal preference, including:
- Change of mind.
- "I don't like the item."
- "I expected it to look different."
- Choosing the wrong style, size, color, stone, or design when the item matches the product listing.
- Differences in personal expectations where the product matches its description and specifications.
We recommend carefully reviewing the product photographs, specifications, measurements, materials, gemstone details, and other product information before placing your order.
If you have questions about a product, please contact us before purchasing.
4. Custom and Personalized Jewelry
Custom-made, personalized, engraved, made-to-order, or specially modified jewelry is generally non-returnable and non-refundable.
An exception may apply if:
- The item has a manufacturing defect;
- We sent the wrong item; or
- The item contains an error made by The Crown Brilliance.
Please carefully review all customization details before confirming your order.
5. Sale Items
Sale, promotional, clearance, or specially discounted items may be subject to additional return restrictions.
Any product-specific return conditions displayed on the product page at the time of purchase will apply.
6. How to Request a Return
Before sending any item back, please contact us at:
Email: thecrownbrilliance@gmail.com
Please include:
- Your full name
- Order number
- Date of purchase
- Reason for the return
- Clear photographs/videos of the item if it is damaged or defective
Do not send an item back without receiving return instructions from us first.
Unauthorized returns may not be accepted.
7. Return Shipping
For returns caused by personal preference or reasons that are not due to an error, defect, damage, or incorrect item, return shipping costs are the customer's responsibility where a return is otherwise permitted.
If the item is confirmed to have arrived damaged, defective, or incorrect due to an error by The Crown Brilliance, we will work with you regarding the appropriate return-shipping arrangement.
8. Inspection of Returned Items
Once we receive your returned item, it will be inspected.
The item must meet the return conditions described in this policy. Items showing signs of wear, damage caused after delivery, unauthorized alterations, resizing, engraving, repair, or other modifications may be refused.
9. Refunds
If your return is approved, we will process the applicable refund to the original payment method.
The refund will be processed after the returned item has been received and inspected.
Once the refund is issued, the time required for the funds to appear in your account may depend on your payment provider, bank, or card issuer.
10. Refund Amount
For an approved return, the refund will generally cover the eligible purchase amount according to the applicable order and return conditions.
Original shipping charges may be non-refundable unless the return is due to an error, damaged item, defective item, or incorrect item supplied by The Crown Brilliance, or where applicable law requires otherwise.
11. Exchanges
We do not generally provide direct exchanges.
If an eligible item needs to be replaced, please contact us first. Depending on the circumstances and availability, we may provide a replacement or another appropriate resolution.
12. Items Damaged During Delivery
Please inspect your package and jewelry as soon as you receive your order.
If your item arrives damaged, contact us promptly at:
Please provide your order number and photographs/videos of the jewelry and packaging.
13. Incorrect Items
If you receive an item different from what you ordered, please contact us before returning it.
We will review the order and, where the error is confirmed to be ours, provide appropriate instructions for returning the incorrect item and resolving the issue.
14. Non-Returnable Items
Unless required by applicable law, the following are generally not eligible for return:
- Custom-made jewelry
- Personalized jewelry
- Engraved jewelry
- Special-order items
- Items modified at the customer's request
- Items that have been worn or used
- Items altered, resized, repaired, or engraved by a third party
- Items damaged after delivery due to misuse or improper care
- Items returned without prior authorization
15. Consumer Rights
If you are purchasing from a jurisdiction that provides mandatory consumer cancellation, return, refund, warranty, or other statutory rights, those rights are not excluded by this policy.
Where applicable law provides consumers with rights that differ from this policy, the applicable legal requirements will apply.
16. Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact:
The Crown Brilliance
Email: thecrownbrilliance@gmail.com
We will be happy to assist you.