Returns & Refunds
At The Crown Brillance, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review the return and refund information below.
Return Eligibility
Products may be eligible for return if they are unused, unworn, in their original condition, and returned with the original packaging and documentation.
Some products may not be eligible for return due to their nature, including personalized, customized, engraved, or specially made jewellery.
Return Request
To request a return, please contact our customer support team with your order number and the reason for the return. Our team will provide instructions for the next steps.
Condition of Returned Items
Returned jewellery must be in its original condition. Items that are worn, damaged, altered, engraved, or missing original packaging may not qualify for a return.
Refunds
Once your returned item is received and inspected, we will notify you about the status of your refund. Approved refunds will be processed using the original payment method where applicable.
Refund processing times may vary depending on your payment provider or financial institution.
Exchanges
If exchanges are available for your order, please contact our customer support team before sending the product back.
Non-Returnable Items
Personalized, customized, engraved, or specially made items may not be eligible for return unless the product arrives damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible with your order details and supporting photographs so our team can assist you.
Need Help?
If you have any questions about returns or refunds, please contact The Crown Brillance customer support team.